Roland Lee
Greenville,MS
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Experienced Department Supervisor with comprehensive experience in team leadership, project management, and strategic planning. Strengths include strong decision-making capabilities, effective communication skills, and the ability to motivate teams towards achieving business objectives. Also credited for fostering a positive work environment that promotes high productivity levels and improves overall departmental efficiencies.
Overview
31
31
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Greenville, MS
04.2006 - Current
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Established goals for each team member and monitored progress towards those objectives.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Developed and implemented strategic departmental plans to achieve company targets.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Trained employees on new processes or procedures as needed.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Developed and implemented departmental policies and procedures.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted performance reviews for staff members.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations, client relations and IT.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Counted and balanced registers.
- Researched out-of-stock items to find additional inventory in other store locations.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Worked closely with sales associates to complete tasks.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Provided coaching and mentoring support to team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Utilized excellent math skills to maintain accurate inventory levels.
- Ensured compliance with all safety regulations across the department.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed daily operations, ensuring efficient workflow and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Delegated work to staff, setting priorities and goals.
- Put together store's large displays.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to coordinate activities and resolve issues.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Billington NC0
Marine Corps
Konawa, Japan
06.2000 - 08.2001
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Motor Vehicle Operator
Marine Corps
Camp Lejeune, NC
02.1999 - 06.2000
- Maintained safety and security of cargo, personnel and equipment in convoy.
- Followed all applicable safety regulations while driving vehicles.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Reported mechanical problems to maintenance staff for repair or replacement as needed.
- Adhered to established schedules for delivery routes.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Secured cargo against inclement weather, pilferage and possible damage.
- Observed speed limits, traffic laws, and road signs at all times while operating vehicles.
- Stayed current on tactical planning and defensive strategies.
- Transported clients to specified destinations safely and on-time.
- Conducted minor repairs such as changing tires as needed.
- Ensured compliance with applicable laws governing transportation of hazardous materials.
- Provided excellent customer service by courteously answering questions and addressing concerns related to travel plans or itineraries.
- Navigated unfamiliar routes using maps or GPS systems.
- Performed routine inspections of assigned vehicle prior to each trip.
- Stopped frequently to check load security throughout trips.
- Inspected vehicles for operational readiness and completed maintenance services.
- Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
- Completed routine inspections and daily preventive maintenance services.
- Planned routes based on local laws, weather conditions, time constraints and terrain.
- Monitored traffic conditions to ensure safe operation of vehicle.
- Coached new team members on mobilization and activation strategies.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Maintained accurate records of daily mileage, fuel consumption, and any repairs performed on the vehicle.
- Inspected tires, brakes, lights, oil level, windshield wipers, mirrors, turn signals, horn, before each trip.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Complied with all company policies regarding the handling of confidential information.
- Checked vehicle after shift for damage.
- Operated motor vehicles to transport passengers, freight, and other materials in a safe and efficient manner.
- Communicated effectively with dispatchers when necessary to report delays or changes in route schedules.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
- Transported personnel, cargo and equipment on regular basis.
- Cleaned interior and exterior surfaces of vehicles regularly.
- Notified supervisors of defects, vehicle damage or traffic violations.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cook
Taco Bell
Greenville, MS
02.1994 - 08.1998
- Used standardized recipes and other instructions to prepare food.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Managed portion control using correct utensils during preparation and plating.
- Executed proper techniques when preparing menu item ingredients.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Received and stored food and supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Made meals in accordance with company standards and requirements.
- Resolved customer complaints regarding food quality or services provided.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Replenished food items from inventory and rotated ingredients.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Set up and performed initial prep work for soups, sauces and salads.
- Set up work stations prior to opening to minimize prep time.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered to food safety standards when storing and preparing foods.
- Followed established procedures and requirements for safe food handling, storage and service.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Checked completed orders for correct quantity and quality.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business Administration
Mississippi Delta Community College
Moorhead, MSSkills
- Stock management
- Growth planning
- POS systems operations
- Process and procedure development
- Stockroom organization
- Problem-solving
- Customer service
- Time management
- Policy enforcement
- Reasoning
- Workflow optimization
- Multi-tasking mastery
- Sales strategies
- Performance improvement
- Receiving oversight
- Customer relations
- Recovery management
- Inventory management
- Leadership
- Decisiveness
- Sales growth
- Leadership skills
- Interactive communication skills
- Problem resolution
- Employee engagement
- Workplace safety
- Staff supervision
- Scheduling expertise
Timeline
Department Supervisor
Lowes Home Improvment
04.2006 - Current
Billington NC0
Marine Corps
06.2000 - 08.2001
Motor Vehicle Operator
Marine Corps
02.1999 - 06.2000
Cook
Taco Bell
02.1994 - 08.1998
Some College (No Degree) - Business Administration
Mississippi Delta Community College