Rolanda Lyons
Sunrise,FL
Summary
Proven Administrative Assistant at Owl Services, adept in Microsoft Excel and office management, significantly enhanced operational efficiency. At The Law Firm of Kanner & Pintaluga, streamlined case handling, ensuring compliance and client empowerment. Led Inktel Contact Center Solutions to reduce customer complaints through exceptional service and team leadership. Demonstrates strong documentation skills and a collaborative approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Owl Services
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Prepared vendor invoices and processed incoming payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for Number employees to verify accuracy of information.
Case Manager
The Law Firm of Kanner & Pintaluga
10.2021 - 11.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Manager
Inktel Contact Center Solutions
09.2018 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Plantation High
Plantation, FL06.2017
Skills
- Microsoft Excel
- Documentation and recordkeeping
- Office management
- Recordkeeping
- Customer service
- Data entry
- Office administration
- New hire processing
- Time sheet review
Certification
Quick Books Certification
Timeline
Administrative Assistant
Owl Services
09.2023 - Current
Case Manager
The Law Firm of Kanner & Pintaluga
10.2021 - 11.2023
Customer Service Manager
Inktel Contact Center Solutions
09.2018 - 08.2021
Plantation High