Roma Konno
Dover,DE
Summary
Customer-oriented sales professional with 24 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Upbeat, customer-focused Sales Associate with 24 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
All with proven result of high standard top performance and consistency.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Dover, DE
08.2021 - Current
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
Assistant Store Manager
KMCC Computer and Cellphone Repair Store
, Germany
05.2017 - 04.2021
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Business Administration And Management
UMGUC
MD12-2024
Resiliency Training Assistant
USAF
Ramstein Germany05-2020
Skills
- Product Knowledge
- Store Organization
- Customer Assistance
- Inventory Management
- Time Management Abilities
- Team Leadership
- Analytical Thinking
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Networking Abilities
- Relationship Building
- Goal-Driven
- Engaging With Diverse Customers
- Merchandise Recommendations
- Excellent Communication
- Sales Expertise
- Reliable and Responsible
- Friendly and Helpful
- Continuous Improvement
- Multitasking
- Product and Service Sales
Languages
Japanese
Native/ Bilingual
Filipino
Native/ Bilingual
Timeline
Mobile Expert
T-Mobile
08.2021 - Current
Assistant Store Manager
KMCC Computer and Cellphone Repair Store
05.2017 - 04.2021
Business Administration And Management
UMGUC
Resiliency Training Assistant
USAF
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