Roman Mikitiuk
Colfax,CA
Summary
At Exclusive Motors, I spearheaded service strategy revamps, enhancing customer loyalty and reducing wait times significantly. My adept problem-solving and team leadership skills led to notable improvements in service delivery and team morale. I excel in multitasking, streamlining operations, and cutting costs, ensuring high-quality customer service solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
Exclusive Motors
05.2011 - Current
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Trained and guided team members for improved overall performance and morale.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Education
Bachelor Of Administration - Mechanical Engineering
Kyiv Polytechnic Institute
KYIV Ukraine 07.2007
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Stream lining
- Cutting costs
Certification
Mercedes hybrid technology
Volvo 24v/hybrid technology
VwAG advanced technology
VwAG drivability diagnostics
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Service Manager
Exclusive Motors
05.2011 - Current
Bachelor Of Administration - Mechanical Engineering
Kyiv Polytechnic Institute