ROMAN VIDAL
Trader Joe's
Tucson,AZ
21
years of professional experience
Customer-focused professional with expertise in delivering exceptional client service and managing complex workflows. Skilled in building relationships and coordinating operations to support high-value transactions that drive business success and enhance client satisfaction.
Work History
Crew Member
7 Months- Delivered exceptional customer service, ensuring a positive shopping experience for all guests.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Assisted in restocking shelves, managing inventory levels to meet customer demand effectively.
- Maintained store cleanliness and organization, promoting a welcoming environment for customers.
Administrative Assistant
6 Months- Welcomed and directed daily visitors, ensuring professional front-office interactions and timely assistance.
- Streamlined mail processing and document routing, improving interdepartmental communication and reducing delays.
- Operated and maintained office equipment, coordinating timely repairs to prevent workflow interruptions.
- Operated and maintained office equipment, coordinating repairs to minimize workflow interruptions.
Real Estate Agent
5 Months- Guided buyers and sellers through real estate transactions, ensuring compliance and facilitating successful closings.
- Conducted market analyses and property valuations, assessing trends to effectively advise clients on competitive pricing strategies.
- Hosted open houses and client tours to effectively promote listings and attract new buyer leads.
- Created and executed targeted marketing campaigns via Facebook and Instagram, increasing listing visibility by 25%.
Asset Protection Associate
4 Months- Monitored surveillance cameras and conducted daily perimeter checks across a 20,000 sq. ft. facility, reducing incidents by 30%.
- Documented security events to provide accurate records for actionable insights.
- Enforced building access protocols to enhance safety for staff and visitors.
- Guided guests during facility check-in and orientation to foster a secure, welcoming environment.
Sales Associate
10 Years 9 Months- Consistently exceeded individual and store sales goals, earning recognition in the One Million Dollar Club for six consecutive years.
- Delivered personalized home design consultations resulting in over $1M in annual sales and consistent customer satisfaction.
- Followed up with prospective clients via phone, email, and personalized thank-you cards, enhancing long-term relationships.
- Assisted customers via online chat and retail platforms, offering tailored product recommendations.
- Tracked production timelines for custom orders, achieving 100% delivery accuracy.
- Tracked production timelines for custom orders, ensuring 100% delivery accuracy.
Delivery Helper / Dispatcher
6 Years 3 Months- Coordinated routing and dispatching of 25–30 daily deliveries across Tucson and surrounding regions for timely service.
- Managed product loading and sequencing for efficiency, minimizing delivery delays.
- Delivered merchandise to customer homes, ensuring proper setup and providing care instructions for optimal product use.
- Conducted delivery confirmation and follow-up calls, maintaining a 98% customer satisfaction rating.
Event Security Guard
2 Years- Managed crowd control and monitored secure zones to ensure safety at large public gatherings.
- Coordinated with police departments, private promoters, and city officials to maintain compliance and order.
- Coordinated compliance and order with police departments, private promoters, and city officials.
Education
Real Estate License
High School Diploma
Skills
Customer Service
Sales & Upselling
Delivery & Logistics
Real Estate Transactions
Administrative Support
Data Entry
Safety Protocols
Inventory Management
Online Chat Support
File Organization
Team Collaboration
Communication
AWARDS
Copenhagen Imports — One Million Dollar Club: 2015, 2019, 2020, 2021, 2022, 2023
Timeline
Crew Member
Trader Joe's
01.2026 - CurrentRead More
Administrative Assistant
Landon Management Services
05.2025 - 11.2025Read More
Real Estate Agent
Tierra Antigua Realty
01.2025 - 06.2025Read More
Asset Protection Associate
AB46 Investments
01.2025 - 05.2025Read More
Sales Associate
Copenhagen Imports
02.2014 - 11.2024Read More
Delivery Helper / Dispatcher
Copenhagen Imports
11.2007 - 02.2014Read More
Event Security Guard
A-Team Event Security
06.2005 - 06.2007Read More
Alta Vista High School
High School Diploma
Read More
Hogan School of Real Estate
Real Estate License
Read More