Ron Booker
Spotsylvania,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
The Home Depot
05.2022 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Experience Manager
The Home Depot
10.2021 - 04.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
Department Head
The Home Depot
02.2018 - 09.2021
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
Department Head
The Home Depot
04.2016 - 01.2018
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
Receiving Associate
The Home Depot
02.2014 - 03.2016
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Compared shipping orders and invoices against contents received to verify accuracy.
Garden Associate
The Home Depot
02.2010 - 01.2014
- Maintained walkways and paths throughout gardens for safe navigation.
- Restocked shelves with new product each day and rotated stock for optimal appearance.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Associate
Sams Club
04.2007 - 11.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inventory Specialist
RGIS Inventory Services
01.2006 - 02.2007
- Completed stock inventories to identify and address issues negatively impacting controls.
- Followed orders precisely for correct items, sizes and quantities.
Tactical Satellite Communications Specialist
USAF
10.2001 - 10.2005
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC2000
Skills
- Program Administration
- Staff Management
- Business Development and Planning
- Sales Promotion
- Customer Service Management
- Customer Relations
- Verbal and Written Communication
- Attention to Detail
Timeline
Assistant Store Manager
The Home Depot
05.2022 - 06.2023
Customer Experience Manager
The Home Depot
10.2021 - 04.2022
Department Head
The Home Depot
02.2018 - 09.2021
Department Head
The Home Depot
04.2016 - 01.2018
Receiving Associate
The Home Depot
02.2014 - 03.2016
Garden Associate
The Home Depot
02.2010 - 01.2014
Customer Service Associate
Sams Club
04.2007 - 11.2009
Inventory Specialist
RGIS Inventory Services
01.2006 - 02.2007
Tactical Satellite Communications Specialist
USAF
10.2001 - 10.2005
High School Diploma -
Fort Dorchester High School