Ronald Hunter
Warren,MI
Summary
Experienced Patient Access Supervisor with a strong background in staff leadership, insurance verification, HIPAA compliance, and accurate registration. Known for improving workflows, supporting team performance, and delivering excellent patient service.
Overview
24
24
years of professional experience
Work History
Patient Access Supervisor
Corewell Health
Royal Oak, Michigan
03.2026 - Current
- Supervised and led staff in the patient access department to provide excellent customer service and accurate registration.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Coached team members to enhance duty completion and service delivery.
- Attended weekly meetings with upper management with upper management discussing strategies for improving patient satisfaction scores.
- Analyzed data from various sources in order to identify trends or patterns in patient access services.
- Assessed employee performance metrics and delivered constructive feedback for improvement.
- Ensured all policies and procedures related to patient access were followed.
- Maintained a safe environment by enforcing safety regulations at all times.
Patient Access Representative
Harper Hospital
Detroit, MI
09.2025 - 03.2026
- Verified insurance coverage and explained patient access requirements at Harper Hospital.
- Scheduled appointments and coordinated patient arrivals with clinical departments.
- Greeted patients and collected demographic information during hospital registration.
- Reviewed referral documents and updated patient records for admission processing.
- Answered patient questions about registration, forms, and insurance paperwork.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
Utilization Management Coordinator
Henry Ford Hospital
Detroit, Michigan
07.2024 - 05.2025
- Verified insurance coverage and authorization details for Henry Ford Hospital services
- Tracked referrals, approvals, and denials in utilization management systems
- Followed hospital policies and payer guidelines for case processing
- Reviewed appeals from providers regarding denied requests for service authorizations.
Patient Access Supervisor
Karmanos Cancer Institute
Detroit, Michigan
12.2020 - 04.2024
- Supervised patient access staff to deliver high-quality customer service and ensure precise registration processes.
- Supervised patient access staff across Karmanos registration and scheduling workflows.
- Trained new patient access associates on service standards and procedures.
- Resolved patient questions about access, appointments, and billing information.
- Reviewed and corrected registration data for demographics and coverage to enhance accuracy in patient information.
- Enforced compliance with Karmanos policies, privacy rules, and access procedures.
- Resolved customer complaints swiftly and professionally to ensure patient satisfaction and trust.
Patient Access Coordinator
Children's Hospital of MI
Detroit, Michigan
06.2018 - 07.2020
- Coordinated with clinical staff to ensure timely completion of the registration process.
- Supported patient flow across clinics, emergency, and specialty departments.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Prepared reports related to patient access activities such as average wait times or number of patients served per day.
- Performed quality assurance checks on patient data entered into the system.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Access Representative
Children's Hospital of MI
Detroit, Michigan
10.2002 - 06.2018
- Greeted patients and collected demographic information during hospital registration.
- Verified insurance coverage and explained patient access requirements at Harper Hospital.
- Answered patient questions about registration, forms, and insurance paperwork.
- Collected co-pays and other payments from patients at the time of service.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Entered accurate data into electronic medical records and hospital systems.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
Education
BBA - Business Administration And Management
Northwood University
Midland, MI05-2002
BBA - Marketing
Northwood University
Midland, MI05-2000
Timeline
Patient Access Supervisor
Corewell Health
03.2026 - Current
Patient Access Representative
Harper Hospital
09.2025 - 03.2026
Utilization Management Coordinator
Henry Ford Hospital
07.2024 - 05.2025
Patient Access Supervisor
Karmanos Cancer Institute
12.2020 - 04.2024
Patient Access Coordinator
Children's Hospital of MI
06.2018 - 07.2020
Patient Access Representative
Children's Hospital of MI
10.2002 - 06.2018
BBA - Business Administration And Management
Northwood University
BBA - Marketing
Northwood University