Ronessa Guillory
Iowa,LA. LA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Lake Area Medical Center
Lake Charles, LA
11.2017 - 12.2023
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Ensured accuracy of all data entered into computer system.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Assisted with scheduling outpatient appointments.
- Followed up on unpaid claims in a timely manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
Customer Service Representative/Sales Representative
TSD Global
Carmel, IN
08.2014 - 10.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
Team Supervisor
Paul's Rentals
Houston, TX
07.2011 - 08.2014
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Reviewed customer orders for accuracy prior to processing them for shipment.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Analyzed customer feedback data to determine areas where improvements can be made.
- Analyzed customer feedback data to identify areas of improvement within the organization.
- Developed and implemented policies to improve team performance.
- Updated job descriptions as needed based on changes in departmental requirements or roles.
- Resolved conflicts between team members in a professional manner.
- Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
- Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
- Sought out opportunities for cost savings without sacrificing quality or customer satisfaction.
- Implemented strategies for improving efficiency within the workplace environment.
- Created reports detailing the progress of each project and shared them with upper management.
Education
High School Diploma -
LaGrange Senior High School
Lake Charles, LASkills
- Registration management
- Registration and Admissions
- Quality Assurance
- Patient Education
- Insurance Verification
- Pre-Admission Requests
- HIPAA Compliance
- Appointment Scheduling
- Multitasking and Organization
- Patient Registration
- Phone and Email Etiquette
- Training Coordination
- Customer Service
- Money Handling
- Fee Collection
- Call Screening
- Team Leadership
- Information Collection
Timeline
Patient Access Representative
Lake Area Medical Center
11.2017 - 12.2023
Customer Service Representative/Sales Representative
TSD Global
08.2014 - 10.2017
Team Supervisor
Paul's Rentals
07.2011 - 08.2014
High School Diploma -
LaGrange Senior High School
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