Ronika Kitt
Riverdale,GA
Summary
Dynamic professional with a proven track record in customer service excellence and returns processing, honed across roles at Publix and other notable companies. Skilled in efficiently resolving customer complaints and enhancing service delivery, demonstrating exceptional call handling and interpersonal abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier and Customer Service
Publix
09.2024 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Babysitter
Home Care Assistance Corporation
10.2022 - 05.2024
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Led hands-on activities consistent with child's interests and skills.
- Organizing playdates with other children and providing supervision during outdoor activities.
Customer Service Representative
LA Fitness
06.2022 - 09.2022
- Collected deposits or payments and arranged for billing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Cashier
Island zest
06.2021 - 12.2021
- Answered phone calls to assist customers with questions and orders.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Discounted purchases by scanning and redeeming coupons.
Education
Bachelor of Science - LPN
South College
Marietta, GeorgiaHigh School Diploma -
John Jay High School
New York, NY06-2021
Diploma - Diploma
Vista Academy
Brooklyn New York06-2017
Elementary Diploma - N/A
Ps202
Brooklyn New York06-2014
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Touching grass (test)
- Customer service excellence
- Strong communication
- Appointment scheduling
- Organizational abilities
- Patient attitude
- Call handling
- Typing speed
Certification
CPR: Basic life support. Designed to provide an advanced care for victims of cardiac arrest and other life-threatening conditions.
Timeline
Cashier and Customer Service
Publix
09.2024 - Current
Babysitter
Home Care Assistance Corporation
10.2022 - 05.2024
Customer Service Representative
LA Fitness
06.2022 - 09.2022
Cashier
Island zest
06.2021 - 12.2021
High School Diploma -
John Jay High School
Diploma - Diploma
Vista Academy
Elementary Diploma - N/A
Ps202
Bachelor of Science - LPN
South College
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