Hi, I’m
Ronni Ervolina
Summary
Proven team player and efficient multitasker, demonstrated through successful roles at Wendy's Fast Food and other establishments. Excelled in customer service and maintaining cleanliness, significantly enhancing guest experiences. Skilled in time management and organization, consistently meeting tight deadlines without compromising service quality.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
5
years of professional experience
1
Certification
Work History
Wendy's Fast Food
Crew Member
11.2024 - Current
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Primerica
Life Insurance Agent
05.2024 - Current
Job overview
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Sodexo Services
Cleaner
02.2024 - 05.2024
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Seneca Texas Hots
Restaurant Waiter
09.2019 - 03.2022
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Speedway Gas Station
Cashier
03.2021 - 10.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Emerson School Of Hospitality, Buffalo, NY
High School Diploma
06-2020
University Overview
- Relevant Coursework: Culinary
- Extracurricular Activities: Cooking
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Housekeeping
- Cleaning and sanitizing
- Reliability and punctuality
- Service quality
- Cleanliness
- Patience and empathy
- Team training and development
Certification
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- New York Insurance Licensing Certification.
Languages
Spanish
Limited Working
Timeline
Crew Member
Wendy's Fast Food
11.2024 - Current
Life Insurance Agent
Primerica
05.2024 - Current
Cleaner
Sodexo Services
02.2024 - 05.2024
Cashier
Speedway Gas Station
03.2021 - 10.2021
Restaurant Waiter
Seneca Texas Hots
09.2019 - 03.2022
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- New York Insurance Licensing Certification.
Emerson School Of Hospitality
High School Diploma
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