Ronnieshia Hicks
Clearwater,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Crew Member
Burger King
10.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Stylist
MH Beauty
Tampa, FL
05.2011 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Call Center Representative
American Power And Gas Careers
Clearwater, FL
08.2022 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
Cosmetology
Traviss Technical College
Lakeland, FL12.2018
Patient Care Technician -
Brewster Technical Center
Tampa, FL05.2012
Diploma -
King High School
Tampa, FL05.2011
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
Burger King
10.2023 - Current
Call Center Representative
American Power And Gas Careers
08.2022 - 12.2022
Stylist
MH Beauty
05.2011 - Current
Cosmetology
Traviss Technical College
Patient Care Technician -
Brewster Technical Center
Diploma -
King High School