Rosa Hassey
Litchfield Park,AZ
Summary
I excelled as a Dental Front Office Receptionist, significantly reducing missed appointments through proactive scheduling and communication. Skilled in dental terminology and insurance verification, I adeptly managed patient inquiries and complaints, enhancing office efficiency and patient satisfaction. My expertise in office organization and cash reconciliation ensured smooth daily operations, contributing to a compliant and welcoming environment.
Overview
32
32
years of professional experience
Work History
Dental Front Office Receptionist
Great Braces for Less
03.2016 - 01.2025
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule.
- Explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Explain to patients any future treatment plan, go over their benefits and copays and putting all their treatment plan in Dentix.
- When checking patients out all treatment done will be posted with ADA codes in computer.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Making sure to collect from every patient balances.
- Preparing for next day with charts pulled.
- Checking eligibility and benefits with patients with insurance.
- Closing out the day with daily report. Matching all cash, checks or any credit cards collected during the day.
Dental Front Office Receptionist
Nora Caballero DDS
03.1993 - 05.2010
Education
Bachelor Of Administration - Education Administration
UNAM
Mexico, ME05.1990
Skills
- Dental terminology
- Patient scheduling
- Office organization
- Insurance verification
- Cash reconciliation
Timeline
Dental Front Office Receptionist
Great Braces for Less
03.2016 - 01.2025
Dental Front Office Receptionist
Nora Caballero DDS
03.1993 - 05.2010
Bachelor Of Administration - Education Administration
UNAM
Similar Profiles
Britney HopperBritney Hopper
Orthodontic Assistant at Braces BracesOrthodontic Assistant at Braces Braces
Yesenia CASIANO-JONESYesenia CASIANO-JONES
Treatment Coordinator at Braces BracesTreatment Coordinator at Braces Braces
Ashton EymardAshton Eymard
Orthodontist Assistant at Bayou BracesOrthodontist Assistant at Bayou Braces
Luke HaywardLuke Hayward
Food Server at Whataburger Restaurant Unit 537Food Server at Whataburger Restaurant Unit 537
Natasha L. LobatoNatasha L. Lobato
Detox Registered Nurse at Purpose Healing CenterDetox Registered Nurse at Purpose Healing Center