Rosa Hopkins
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Sales Representative
Accounts Receivable
Orlando, FL
04.2015 - 03.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Handled 100-150 calls daily.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Contacted new and existing customers to outline benefits of products.
Outbound Call Center Agent
DialAmerica
Orlando, FL
02.2012 - 04.2015
- Greeted customers in a friendly and professional manner.
- Ensured customer satisfaction by providing accurate information and resolving customer issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers regarding inquiries or complaints.
- Followed up with customers to ensure resolution of their issues or concerns.
- Adhered to company policies and procedures for handling outbound calls.
- Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
Education
High School Diploma -
Brandeis High School
Manhattan06-1991
Skills
- Business Development
- Account development
- Competitor research
- Customer Service
- Client Service
- Customer Retention
- Revenue Generation
- Sales closing
- Sales Development
- B2B and B2C sales
Languages
Spanish
Elementary
Timeline
Sales Representative
Accounts Receivable
04.2015 - 03.2024
Outbound Call Center Agent
DialAmerica
02.2012 - 04.2015
High School Diploma -
Brandeis High School
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