ROsa Matsubara
Norwalk,CA
Summary
Versatile Property Manager with a proven track record at Stanley A. Sirott Properties, adept in tenant relations and property inspections. Excelled in enhancing tenant satisfaction and maintaining meticulous rent collection records. Skilled in both preventive maintenance and customer service, demonstrating the ability to adapt and manage multiple properties efficiently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Property Manager
Stanley A. Sirott Properties
07.2002 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Collected and maintained careful records of rental payments and payment dates.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-1988
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Tenant relations
- Staff Management
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Preparing property agreements
- Grounds Maintenance
- Preventive Maintenance
- Apartment Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Stanley A. Sirott Properties
07.2002 - 07.2024
High School Diploma -
Woodrow Wilson High School
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