Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Mora

New York,NY

Summary

Proven professional with a track record of enhancing customer experiences at City Club Hotel, adept in handling high-volume transactions and inquiries with attention to detail and professionalism. Skilled in issue resolution and customer interaction, significantly improving office productivity and customer satisfaction. Demonstrates exceptional critical thinking and a courteous demeanor, committed to excellence in service.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

City Club Hotel
01.2024 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.

Cashier

Garden Gourmet Market
02.2018 - 02.2020
  • Responded quickly to customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Diploma -

DeWitt Clinton High School
100 W Mosholu Pkwy S, Bronx, NY 10468
06.2018

Skills

  • Attention to detail
  • Courteous and professional
  • Customer assistance and interaction
  • Issue handling

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Receptionist

City Club Hotel
01.2024 - 11.2024

Cashier

Garden Gourmet Market
02.2018 - 02.2020

Diploma -

DeWitt Clinton High School

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Rosa Mora