Rosa Sanchez
Carbondale,CO
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Aspen Meadows Resort
Aspen, Colorado
2019.06 - 2023.10
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Resolved conflicts between customers or staff members professionally.
- Ensured compliance with health and safety regulations within the front office area.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Performed administrative duties such as filing documents, answering phones.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Web Developer
C&A
Guadalajara , Jalisco
2017.01 - 2019.05
- Monitored website performance and optimized code for speed optimization.
- Optimized website load times and performance using techniques such as minification and content delivery networks (CDNs).
- Conducted backups of Web files to local directories to prevent data loss.
QA Analyst
Teleperformance
Guadalajara , Jalisco
2009.01 - 2014.04
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
Education
Certificate of Technical Studies - Hospitality Administration And Management
UDG
Guadalajara , Jalisco2011-08
Skills
- Front office management
- Conflict resolution
- Health and safety
- Team coordination
- Effective communication
- Problem solving
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Manager
Aspen Meadows Resort
2019.06 - 2023.10
Web Developer
C&A
2017.01 - 2019.05
QA Analyst
Teleperformance
2009.01 - 2014.04
Certificate of Technical Studies - Hospitality Administration And Management
UDG