Rosalinda Ramirez
Ontario,CA
Summary
Dedicated Social Service Advocate with 2 years of experience in supporting survivors of domestic violence. Proven expertise in crisis intervention, and case management. Demonstrated success in managing shelter operations, maintaining records, and effectively completing phone intakes. Known for exceptional empathy, strong problem-solving abilities, and a commitment to creating a safe and supportive environment for those in crisis.
Overview
6
6
years of professional experience
Work History
Residential Advocate
House of Ruth
06.2024 - Current
- Assisted with intake procedures, including registering new residents and conducting initial assessments.
- Improved residential environment by implementing and enforcing house rules and policies.
- Maintained accurate records of resident interactions, incidents, and services provided.
- Assisted in crisis management situations, including de-escalation and conflict resolution.
- Answered 24 hour crisis line and documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
Youth Advocate
House of Ruth
03.2023 - 10.2024
- Provided individualized support and guidance to at-risk youth, promoting positive behavior and personal growth.
- Enhanced youth engagement by implementing activities tailored to their interests.
- Conducted assessments to determine types of services individuals required.
- Maintained accurate records of interactions with clients including assessments,referrals made, and progress notes.
- Participated in team meetings to discuss strategies for improving outcomes for residents.
Guest Advocate
Target
09.2018 - 03.2020
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Education
Bachelor of Arts - Sociology- Social Service And Community Research
California State University of San Bernardino
San Bernardino05.2023
High School Diploma -
Ontario High School
Ontario, CA05.2019
Skills
- Client Advocacy
- Boundaries Establishment
- De-Escalation Techniques
- Safety Planning
- Intake Experience
- Interpersonal Skills
- Teamwork and Collaboration
- Muli-line phone systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Residential Advocate
House of Ruth
06.2024 - Current
Youth Advocate
House of Ruth
03.2023 - 10.2024
Guest Advocate
Target
09.2018 - 03.2020
Bachelor of Arts - Sociology- Social Service And Community Research
California State University of San Bernardino
High School Diploma -
Ontario High School
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