Rosana Arellano
Covina,CA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking Waiter with Numerous years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
References-
Luis Santoyo (prior supervisor at Glorias Restaurant) (323) 704-5608
Alex Ortiz (prior supervisor at El Pescador) (626) 337-1927
Magdalena Aroyo (909) 728-9139
Jasleen Vazquez- prior coworker (909) 642-4980
Jose Rodriguez- Prior Cowoker (909) 968-5152
Overview
18
18
years of professional experience
Work History
Waitress
El Pescador Bell Gardens
West Covina , CA
06.2018 - 05.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
Waitress
Glorias Restaurant
West Covina
07.2002 - 08.2018
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
Education
GED -
Mount San Antonio College
Walnut, CA06-1999
Skills
- Guest Relations Management
- Customer Service
- Menu Recommendations
- Order Accuracy
- Communication
- natural Leader
- Reliable
Timeline
Waitress
El Pescador Bell Gardens
06.2018 - 05.2020
Waitress
Glorias Restaurant
07.2002 - 08.2018
GED -
Mount San Antonio College
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