Rosana Di Taranto
Dunkin' Donuts
New Hartford,CT
9
years of professional experience
Dynamic and results-driven professional with extensive experience at Dunkin' Donuts, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and resolve customer concerns swiftly. Skilled in cash handling and maintaining food safety standards, consistently delivering high-quality service and fostering positive guest experiences.
Work History
Shift Leader
1 Year 7 Months- Supervised daily shift operations, ensuring smooth service and consistent team performance.
- Trained new crew members on register procedures, food preparation, and customer service standards.
- Monitored cash handling, reconciled drawer counts, and maintained accurate point-of-sale transactions.
- Coordinated opening and closing tasks, including cleaning, stocking, and equipment readiness.
- Assigned workstations and adjusted staffing during rush periods to support efficient workflow.
- Resolved customer concerns promptly, maintaining fast service and positive guest experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Team Member
5 Months- Prepared sandwiches and salads to customer specifications while maintaining consistent portion control.
- Operated cash register and processed customer payments accurately during busy service periods.
- Maintained clean, organized prep areas in compliance with food safety and sanitation standards.
- Restocked ingredients, bread, and condiments to support continuous service readiness.
- Followed recipe guidelines and customization requests to ensure order accuracy and customer satisfaction.
- Trained on opening and closing procedures, including setup, cleanup, and equipment checks.
- Greeted guests, promoted specials, and took orders.
Sandwich Artist
5 Months- Prepared sandwiches and salads to customer specifications while maintaining consistent portion control.
- Operated cash register and processed customer payments accurately during busy service periods.
- Maintained clean, organized prep areas in compliance with food safety and sanitation standards.
- Restocked ingredients, bread, and condiments to support continuous service readiness.
- Followed recipe guidelines and customization requests to ensure order accuracy and customer satisfaction.
- Trained on opening and closing procedures, including setup, cleanup, and equipment checks.
- Greeted guests, promoted specials, and took orders.
Education
Central Sterile Processing Technician - Sterile Processing
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Clear communication
Timeline
Team Member
Dunkin' Donuts
05.2026 - CurrentRead More
Shift Leader
Dunkin' Donuts
04.2023 - 11.2024Read More
Sandwich Artist
SUBWAY®Restaurants
03.2018 - 08.2018Read More
Naugatuck Valley Community College
Central Sterile Processing Technician from Sterile Processing
Read More