Rosanna Frias
Wethersfield,CT
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Community Health Center Inc
Hartford, CT
04.2025 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Ensured all necessary paperwork was completed prior to patient visits.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
Manager
McDonald's Restaurant
New York, NY
02.2012 - 12.2018
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Bachelor of Arts - Health Management
The Charter Oak
New Britain, CT12-2025
Associate of Arts - Medical Assistant
ASA College
Brooklyn, NY06-2017
Skills
- Electronic health records
- Patient scheduling
- Medical terminology
- Customer service
- Team collaboration
- Process improvement
- Problem solving
- HIPAA compliance
- Office administration
- FLUENT IN [LANGUAGE]
Timeline
Patient Service Representative
Community Health Center Inc
04.2025 - Current
Manager
McDonald's Restaurant
02.2012 - 12.2018
Bachelor of Arts - Health Management
The Charter Oak
Associate of Arts - Medical Assistant
ASA College
Similar Profiles
Paola JimenezPaola Jimenez
Staff Nurse at Community Health Center IncStaff Nurse at Community Health Center Inc
Wendolyne IvanovWendolyne Ivanov
Staff Nurse at Lake County Health Department Community Health CenterStaff Nurse at Lake County Health Department Community Health Center
Jaspreet NagraJaspreet Nagra
Operations Assistant at White Memorial Community Health Center; Adventist HealthOperations Assistant at White Memorial Community Health Center; Adventist Health
Stephen J. Byczko IIIStephen J. Byczko III
Accounting Intern at PKF O’Connor DaviesAccounting Intern at PKF O’Connor Davies
Malik HarrisMalik Harris
IT Support Technician at Log(N) PacificIT Support Technician at Log(N) Pacific