Overview
Work History
Education
Skills
Accomplishments
Summary
Certification
Timeline
Generic

Rosbeyris Parra

Bronx,NY

Overview

10
10
years of professional experience
1
1
Certification

Work History

PBX Operator

Home2 Suites/ Hampton Inn at Times Square
New York, NY
02.2024 - Current
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Provided guests with information regarding hotel facilities, events, and local attractions.
  • Managed hotel switchboard operations, handling incoming and outgoing calls.
  • Developed recommendations for improving operational efficiencies.

Receptionist

VIP Medical Group
New York, NY
10.2022 - 01.2023
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Ensured compliance with HIPAA regulations regarding patient confidentiality.
  • Greeted patients and visitors in a professional and friendly manner.

Head Teller

HSBC Bank
New York, NY
07.2017 - 09.2019
  • Managed cash handling procedures and maintained high levels of accuracy and security.
  • Trained new tellers on banking policies and procedures, contributing to team cohesion and performance.
  • Promoted products and services to each customer to consistently achieve sales target.

Supervisor

Party City
Bronx, NY
07.2014 - 07.2017
  • Oversaw daily operations, managing a team of 15 employees.
  • Ensured exceptional customer service by resolving issues and inquiries promptly.
  • Implemented inventory management techniques, reducing stock discrepancies by 12%.

Education

High School Diploma -

Dewitt Clinton High School
Bronx, NY
06-2013

Some College (No Degree) - Forensic Science

Borough of Manhattan Community College of The City University of New York
New York, NY

Some College (No Degree) - Forensic Science

John Jay College of Criminal Justice of The City University of New York
New York, NY

Skills

  • Front Desk Operations
  • Customer Service Excellence
  • Leadership and Management
  • Communication Skills
  • Problem- Solving Abilities
  • Typing Skills

Accomplishments

  • Received 'Employee of the Month' twice at Party City for outstanding customer satisfaction and exceeding expectations.

Summary

Detail-oriented professional with extensive experience in supervisory roles, customer service and administrative support. Seeking to leverage leadership skills and diverse background to contribute effectively to a dynamic organization.

Certification

  • CPR/ First Aid

Timeline

PBX Operator

Home2 Suites/ Hampton Inn at Times Square
02.2024 - Current

Receptionist

VIP Medical Group
10.2022 - 01.2023

Head Teller

HSBC Bank
07.2017 - 09.2019

Supervisor

Party City
07.2014 - 07.2017

High School Diploma -

Dewitt Clinton High School

Some College (No Degree) - Forensic Science

Borough of Manhattan Community College of The City University of New York

Some College (No Degree) - Forensic Science

John Jay College of Criminal Justice of The City University of New York

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Rosbeyris Parra