Rose Distefano

• Operated multi-line phone systems to efficiently manage emergency calls.
• Provided accurate information and support to callers during high-pressure situations.
• Recorded detailed incident reports for law enforcement follow-up and community safety analysis.
• Collaborated with police officers and first responders to ensure timely dispatch of services.
• Monitored radio communications, ensuring clear and effective relay of critical information.
• Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
• Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
• Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.

• Packaged and labeled customer orders accurately to ensure timely dispatch.
• Operated RFID scanners to track inventory movement and improve accuracy.
• Collaborated with team members to maintain organized workspace and optimize efficiency.
• Conducted quality checks on packaged items to uphold company standards.

• Coordinated intake processes for diverse client populations, ensuring timely access to services.
• Developed and maintained comprehensive client records using case management software.
• Facilitated communication between clients and service providers, enhancing overall support experience.
• Streamlined intake procedures to improve efficiency and reduce wait times for new clients.

• Managed accounts payable and receivable processes to ensure timely financial transactions.
• Assisted in budget preparation and forecasting to support strategic financial planning.
• Utilized accounting software to maintain accurate financial records and reports.
• Collaborated with cross-functional teams to streamline financial reporting processes.

Early childhood Education