Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Accomplishments
Timeline
Generic

Rose Palmisano

Ashland,VA

Summary

A dedicated professional with a strong commitment to integrity, fairness, and consistency in all aspects of work. Drawn to companies that share these values and prioritize both customers and employees. Boasting 6 years of experience as a reliable and hardworking sales representative, effectively managing numerous customers and accounts. Consistently achieving timely sales of new products and services while delivering exceptional customer service. Demonstrated track record of exceeding sales expectations and generating strong margins through the use of proven methods. Extensive experience in sales with commercial chassis and equipment, holding certifications for Ford, RAM, Mercedes, Chevy, MORryde, and Lippert trailer parts and accessories. Always eager to learn more and ready to put forth my best efforts always consistency is what I aim to deliver with my presence on a daily basis

Overview

13
13
years of professional experience

Work History

Service Advisor

General RV
07.2023 - 07.2024
  • Established lasting relationships based on trust and loyalty with clients.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.

Sales Representative/Product Specialist

Camping World
01.2020 - 12.2022
  • Stayed current with trends in recreational products.
  • Maintained presentable appearance consistently throughout workdays.
  • Identified and resolved issues during order fulfillment.
  • Built rapport with clients by providing quality customer service and problem-solving
  • Managed monthly client sales consistently between $30,000 and $60,000.
  • A strong client base in my previous industry remains friendly with lots of clients and continuously gives referrals to previous co-workers to this present day

Account Manager/Sales Representative

Vassar Tech Corp
05.2017 - 01.2019
  • Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence
  • Troubleshooting 'high-stress' clients with a proven success rate through phenomenal customer reviews and ratings from local business owners
  • Trained for 8-10 hours of training per week on subjects such as troubleshooting, documentation, and product maintenance on microsensors for small indoor farms, training was through Honeywell & Texas Instruments
  • Fast learner on many platforms and easily coachable

Shift Manager (full-time)

Starbucks
10.2011 - 02.2017
  • Cultivated a motivating environment, resulting in improved employee performance.
  • If the team is happy the clients will notice a difference
  • Boosted customer satisfaction by maintaining compliance with company standards.
  • Time management maintained a strict agenda for all daily operational tasks and duties
  • Implemented new procedures reducing call-outs and shift swapping.

Education

General Studies - General Studies

Germanna Community College
Fredericksburg, VA
01.2016

High school -

James Madison
Norcross, Georgia
05.2012

Skills

  • Sales
  • Customer service
  • Microsoft Office
  • Communication skills
  • Computer literacy
  • Basic math
  • Time management
  • Pricing
  • Contract Negotiation
  • Lead Generation
  • Data Modeling
  • Good Grasp Of Salesforce, Lighting, and Apex
  • Relationship building
  • Motivated team player
  • Customer Service-oriented
  • Sales closing
  • Relationship cultivation
  • Sales presentations
  • Phone and email etiquette
  • Positive outlook
  • Business development
  • Networking

References

  • Robert Lyons, Former trainer General Sales Manager of McGeorge RV, (603)-892-8746
  • Roland Browder, Former General Sales Manager Regency Furniture +1 (804) 852-5526
  • Britni May Director Of Service General RV +1 (540) 223-6596
  • Tammi Hopkins Senior Sales VP of Camping World Corp. +1 (717) 507-0582

Volunteer Experience

Project Dominic, 2013, Fredericksburg, Virginia, Volunteered every month to prepare meals/Clothes & Donations at the local community food bank & other non-profits (Fredericksburg-based Project Dominic Via Starbucks community outreach).


2022 Feedmore of Richmond prepared food and distributed it to the homeless

Accomplishments

Consistent with networking and obtaining high profile clients ( Blue Water Dev & Shoesmith)construction to just name a couple. Always representing the company inside and outside of work prospecting for clients.

Timeline

Service Advisor

General RV
07.2023 - 07.2024

Sales Representative/Product Specialist

Camping World
01.2020 - 12.2022

Account Manager/Sales Representative

Vassar Tech Corp
05.2017 - 01.2019

Shift Manager (full-time)

Starbucks
10.2011 - 02.2017

High school -

James Madison

General Studies - General Studies

Germanna Community College

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Rose Palmisano