Summary
Overview
Work History
Skills
Affiliations
Languages
Custom
Accomplishments
References
Timeline
Generic

Rose Russo

Macomb,MI

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

46
46
years of professional experience

Work History

Receptionist

Crossing Paths Christian Counseling
Sterling Heights, MI
09.2017 - 10.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Customer Service Representative

Blue Cross And Blue Shield Of Michigan
Detroit, MI
06.1978 - 06.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Skills

  • Clerical Support

  • Organization skills
  • Scheduling
  • Office Management
  • File Management
  • Data Entry
  • Administrative Support
  • Greeting and Seating Clients
  • Verbal and written communication
  • Telephone skills

Affiliations

  • Reading
  • Cooking
  • Volunteering

Languages

Italian
Native/ Bilingual

Custom

  • Volunteer at my Church

Accomplishments

  • I worked for Blue Cross and Blue of MI for 38yrs before I took an Early Retirement in 2016, I feel that is quite an Accomplishment.

References

References available upon request.

Timeline

Receptionist

Crossing Paths Christian Counseling
09.2017 - 10.2024

Customer Service Representative

Blue Cross And Blue Shield Of Michigan
06.1978 - 06.2016

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Rose Russo