Roseanne Chambless
Rex,GA
Summary
Dynamic Customer Service Representative with extensive experience at VXI Global Holdings, adept at problem resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic communication and critical thinking. Skilled in data entry and call center operations, consistently exceeding expectations and delivering exceptional client support.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
VXI Global Holdings
Manila, PH
05.2017 - 09.2024
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Teletech - Novaliches
Manila, PH
06.2016 - 05.2017
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Personal Shopper Assistant
SM City North EDSA
Manila, PH
05.2015 - 11.2015
- Improved customer experience with thoughtful selection of clothing, accessories, and gifts that aligned with client goals and budget.
- Delivered exceptional service to VIP clients by catering to their specific demands and providing personalized attention throughout the shopping process.
- Showcased excellent multitasking skills by balancing various administrative tasks including appointment scheduling, billing, and inventory management.
- Consistently met and exceeded sales targets by focusing on providing an exceptional shopping experience for each individual client.
Customer Service Representative
Jollibee Foods
Manila, PH
10.2014 - 11.2015
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science - Business Administration
Divine Mercy College
Manila, PH06-2016
Skills
- Client support
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
VXI Global Holdings
05.2017 - 09.2024
Customer Service Representative
Teletech - Novaliches
06.2016 - 05.2017
Personal Shopper Assistant
SM City North EDSA
05.2015 - 11.2015
Customer Service Representative
Jollibee Foods
10.2014 - 11.2015
Bachelor of Science - Business Administration
Divine Mercy College