Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Roselyn Pereira

Charlotte

Summary

Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.

Overview

3
3
years of professional experience

Work History

Patient Service Specialist

Atrium Healthcare
06.2024 - Current
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.

Server

Razzoo's Cajun Cafe
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Preschool Teacher

Precious Promise Academy
07.2023 - 12.2023
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Call Center Representative

Arrow Driver Solutions
10.2021 - 11.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

High School Diploma -

Rowan Cabarrus

Keiser University
Fort Lauderdale, FL
05-2027

Skills

  • Professionalism and ethics
  • Cross-cultural sensitivity
  • Healthcare systems
  • Medical terminology
  • Customer service
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Service Specialist

Atrium Healthcare
06.2024 - Current

Server

Razzoo's Cajun Cafe
12.2023 - Current

Preschool Teacher

Precious Promise Academy
07.2023 - 12.2023

Call Center Representative

Arrow Driver Solutions
10.2021 - 11.2022

High School Diploma -

Rowan Cabarrus

Keiser University

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Roselyn Pereira