Rose Maria Messina
Philadelphia,PA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. I would like to leverage my qualifications and learn new skills in order to effectively contribute in a work environment that values professional development.
Overview
30
30
years of professional experience
Work History
Patient Access Coordinator
Rothman Orthopaedics
09.2020 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
Childcare Director
A Whole New World Nursery School And Daycare
09.1997 - 03.2020
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Developed relationships with community organizations to provide additional resources and services to families.
- Attended approved training and continuing education courses to maintain certifications.
Teaching Assistant
Forever Young Daycare
09.1993 - 06.1997
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Associate of Applied Science - Early Childhood Education
Community College of Philadelphia
Philadelphia, PA06.1996
High School Diploma -
St. Maria Goretti High School
Philadelphia, PA06.1991
Skills
- Phone and Email Etiquette
- Reviewing Patient Information
- Call Screening
- Patient Contact
- Patient Information Collection
- Complaint Processing
- Verbal and Written Communication
- Medical History Documentation
- Multi-Line Telephone Systems
- Information Collection
- Patient Registration
- Insurance Verification
- Patient Health Information Access
Accomplishments
Outstanding Service Excellence
April 2022, June 2022, August 2022, November 2022, December 2022, January 2023, May 2023
Top Performer
December 2022
Timeline
Patient Access Coordinator
Rothman Orthopaedics
09.2020 - Current
Childcare Director
A Whole New World Nursery School And Daycare
09.1997 - 03.2020
Teaching Assistant
Forever Young Daycare
09.1993 - 06.1997
Associate of Applied Science - Early Childhood Education
Community College of Philadelphia
High School Diploma -
St. Maria Goretti High School
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