Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemarie Torres

Receptionist
Putnam,CT

Summary

Driven professional with a proven track record at FM Global, adept in administrative support and bookkeeping. Excelled in enhancing patient and client well-being, demonstrating exceptional telephone skills and compassionate care. Achieved significant improvements in client satisfaction and operational efficiency, showcasing a blend of hard and soft skills tailored to meet and exceed employer expectations.

Overview

7
7
years of professional experience

Work History

Receptionist

FM Global
05.2022 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with planning office events and meetings for smooth execution.

Direct Support Professional

Turning Leaf
06.2021 - 12.2023
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted disabled clients to support independence and well-being.

PCA

Hartford Hospital
04.2018 - 06.2021
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Improved patient comfort by providing compassionate and attentive care.

Education

High School Diploma -

Connecticut River Academy
East Hartford, CT
05.2001 -

Skills

Data Entry

Telephone skills

Administrative Support

Bookkeeping

Timeline

Receptionist

FM Global
05.2022 - 11.2024

Direct Support Professional

Turning Leaf
06.2021 - 12.2023

PCA

Hartford Hospital
04.2018 - 06.2021

High School Diploma -

Connecticut River Academy
05.2001 -

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