Rosemary Ellis
3900 W Colonial Dr,FL
Summary
Dynamic Property Manager with a proven track record at Public Storage, excelling in occupancy management and customer service. Skilled in implementing effective marketing strategies and enhancing tenant satisfaction through exceptional communication. Adept at staff management and property inspections, driving operational excellence and ensuring compliance with regulations.
Overview
20
20
years of professional experience
Work History
Property Manager
Public Storage
Orlando
02.2021 - Current
- Managed daily operations, ensuring optimal efficiency in facility maintenance and customer service.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Oversaw rental agreements and payment processing, maintaining accurate records to ensure compliance with policies.
- Implemented safety protocols and conducted regular inspections to uphold property standards and minimize risks.
- Trained new staff on operational procedures and customer service best practices to improve team performance.
- Developed marketing strategies to increase occupancy rates, utilizing online platforms and community outreach initiatives.
- Analyzed market trends to adjust pricing strategies, enhancing competitiveness within the local storage industry.
- Led improvement projects focused on enhancing property aesthetics and functionality, driving positive tenant feedback.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Department Manager
Walmart
Orlando
06.2006 - 02.2021
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs to improve staff performance and customer service.
- Oversaw inventory management, ensuring stock accuracy and availability for optimal sales performance.
- Monitored key performance indicators to drive strategic decisions and achieve departmental goals.
- Analyzed sales data to identify trends and adjust strategies for increased profitability.
- Managed budget allocations effectively, optimizing resource utilization within the department.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
High School Diploma -
St Lillie V High School
Orlando, FL06-2003
Skills
Property management
Payment collection
Property inspections
Customer service-focused
Exceptional oral and written communication skills
Staff management
Leasing and sales
Maintenance scheduling
Occupancy management
Administrative support
Adaptable
Database management
Entrepreneurial
Accomplishments
1st yr Rookie of the Year
2nd yr Circular of Excellence
3rd Elite Circular of Excellence
Timeline
Property Manager
Public Storage
02.2021 - Current
Department Manager
Walmart
06.2006 - 02.2021
High School Diploma -
St Lillie V High School