Rosemary Gonzalez
Lithia Springs,GA
Summary
Skillful vehicle inspector consistently meets and exceeds performance targets. Satisfies customers with 99% issue resolution and attention to unique service requirements. Proactive communicator and creative problem-solver with expertise in customer retention. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Friendly team player helps customers with complaints or questions and processes orders and forms. Accommodating and helpful team player with positive attitude. Conveys all pertinent facts to customers and establishes and builds solid relationships to boost ratings and secure loyalty.
Overview
14
14
years of professional experience
Work History
Vehicle Inspector/Secretary
Acceptance Auto Sales
Lithia Springs, USA
10.2021 - 05.2025
- Handles phone inquiries and supports customer needs.
- Responsibly takes payments and meets customer satisfaction.
- Utilizes effective communication skills when interacting with customers.
- Prioritizes urgent customer demands.
- Guided customers on essential maintenance procedures according to vehicle age and mileage.
- Compiled comprehensive inspection reports highlighting observed deficiencies and suggested repairs.
- Maintained accurate records of all completed inspections for future reference.
- Tested vehicle components, such as lights, brakes, steering, and suspension systems.
Quality Control Inspector
Coregistics Logistics
Acworth, USA
07.2012 - 10.2014
- Performed preliminary, in-progress and final inspections on processed products and articles.
- Reduced production errors with thorough inspections and tests of supply materials.
- Reviewed incoming products and materials as part of final acceptance process.
- Maintained clean and orderly work area and equipment.
- Inspected finished products for defects and adherence to quality standards.
Grocery Shopper
Cold Life Storage
Atlanta, USA
04.2011 - 02.2013
- Collaborated with team to complete daily tasks and enhance service delivery.
- Effectively selected, bagged and staged grocery orders for guests.
- Delivered superior customer service, answered questions and resolved customer complaints.
- Swept, cleaned, and straightened store when business was light.
- Implemented optimal storage methods for each product type, keeping inventory fresh.
- Completed daily cycle counts and assisted with monthly inventory audits.
- Moved heavy loads with pallet jacks, hand carts and reach trucks.
Education
High School Diploma -
Douglas County High School
Douglasville, GASkills
- Customer service excellence
- Keyboard proficiency: 60 WPM
- Problem solving
- Call management
- Positive attitude
- Computer literacy
- Multitasking skills
- Time management
Languages
- English, Native
- Spanish, Native
Languages
Spanish
Native/ Bilingual
Timeline
Vehicle Inspector/Secretary
Acceptance Auto Sales
10.2021 - 05.2025
Quality Control Inspector
Coregistics Logistics
07.2012 - 10.2014
Grocery Shopper
Cold Life Storage
04.2011 - 02.2013
High School Diploma -
Douglas County High School
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