Rosetta Watkins
Hurlock,MD
Summary
Proven Property Manager with a track record of enhancing tenant satisfaction and streamlining operations at Severn Management. Skilled in property inspections and exceptional communication, adept at resolving issues and improving operational efficiency. Demonstrated success in staff management and occupancy management, significantly boosting property performance.
Overview
13
13
years of professional experience
Work History
Property Manager
Severn Management
Easton, MD
11.2020 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Member Services Specialist
Victory Live/DTI Management
Arlington, VA
01.2018 - 05.2024
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Managed complex membership accounts, ensuring accurate record-keeping and timely updates.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Conducted thorough research on current industry trends, incorporating relevant findings into member services strategy.
- Collaborated with cross-functional teams to identify opportunities for improving overall member experience.
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
Fullfillment Specalist
Ticket Network
South Windsor, CT
09.2016 - 01.2018
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
Team Lead
StubHub
East Granby, CT
08.2013 - 09.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Project Coordinator
Science Applications International Corporation
East Hartford, CT
07.2011 - 08.2013
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Arranged travel and accommodation for team members and project partners.
Education
Master of Science - Organizational Management
Springfield College
Springfield, MABachelor of Science - Human Services
Springfield College
Springfield, MASkills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Maintenance Scheduling
- Occupancy Management
- Administrative Support
- Fair housing mandates
- Multi-family property management
- Compliance Monitoring
- Data Entry
Timeline
Property Manager
Severn Management
11.2020 - 05.2024
Member Services Specialist
Victory Live/DTI Management
01.2018 - 05.2024
Fullfillment Specalist
Ticket Network
09.2016 - 01.2018
Team Lead
StubHub
08.2013 - 09.2016
Project Coordinator
Science Applications International Corporation
07.2011 - 08.2013
Master of Science - Organizational Management
Springfield College
Bachelor of Science - Human Services
Springfield College