Roshan Jijo
San Jose,California
Summary
I'm a highly motivated aviation enthusiast and student pilot currently transitioning from EASA license to the FAA system. Enrolled in the prestigious SJSU aviation program, I combine my passion for flight with strong leadership, public speaking, and sales experience.
Key Skills:
Public Speaking & Audience Engagement
Team Leadership
Bridging Technical & Business Communication
Leveraging a hands-on background in aviation and a proven track record in sales, I'm eager to contribute to the industry in transformative ways. I'm particularly interested in opportunities that combine my passion for aviation with my commercial skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Transcosmos
03.2022 - 05.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed approximately 20 incoming calls, emails, and faxes per hour
Event Management Specialist
Black_doutevents
03.2021 - 02.2022
- Strategic Storytelling: Develop engaging social media content calendars aligned with brand messaging and event themes.
- Content Creation Wizard: Craft compelling captions, curate eye-catching visuals, and produce captivating stories (Instagram Stories, Reels) to generate excitement and brand awareness.
- Community Catalyst: Foster audience engagement through interactive content, contests, and social media live streams.
- Metrics Maestro: Track and analyze social media performance metrics to optimize campaigns and measure success.
Customer Service Representative
Ryanair
09.2018 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Aviation
San Jose State University
San Jose, CA05.2027
No Degree - General Studies
Evergreen Valley College
San Jose, CA06.2023
Skills
- Correspondence drafting
- Customer Service
- Office Organization
- Guest Relations
- Project Planning
- Multitasking
- Teamwork and Collaboration
- User Support
- Interpersonal Skills
- Analytical Skills
- Problem-solving aptitude
- Time Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
ICAO language proficiency
Timeline
Front Desk Receptionist
Transcosmos
03.2022 - 05.2022
Event Management Specialist
Black_doutevents
03.2021 - 02.2022
Customer Service Representative
Ryanair
09.2018 - 09.2019
Bachelor of Science - Aviation
San Jose State University
No Degree - General Studies
Evergreen Valley College
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