Rosie Ramos
Austin,Texas
Summary
To obtain a more challenging position where my problem-solving skills and experience in a financial institution can be utilized to enhance customer and employee experiences while also still growing professionally.
Overview
11
11
years of professional experience
Work History
Teller Supervisor
Frost Bank
08.2025 - Current
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
- Trained and mentored staff on customer service excellence and sales techniques.
- Managed cash management processes, including balancing drawers and reconciling discrepancies.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved complex customer inquiries, promoting satisfaction and loyalty through effective solutions.
Teller
Frost Bank
08.2018 - 08.2025
- Process customer transactions accurately and in a timely manner.
- Maintain cash drawer accuracy through diligent record-keeping.
- Collaborate with team members to provide exceptional customer service.
- Created a welcoming atmosphere by greeting customers upon arrival and addressing them by name to foster personal connections.
- Responded to telephone inquiries and directed calls to the correct departments.
Cashier
H-E-B
04.2015 - 07.2018
- Maintained clean, organized checkout areas to improve customer satisfaction.
- Adapted schedule and took on extra shifts to support team and meet demand.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
James Bowie High School
Austin, TX06-2017
Skills
- Cash handling
- Exceptional customer service
- Staff training and development
- Cash management
- Teamwork and collaboration
- Strong work ethic
- Collaborative teamwork
- Listening and comprehension
- Honest and dependable
Timeline
Teller Supervisor
Frost Bank
08.2025 - Current
Teller
Frost Bank
08.2018 - 08.2025
Cashier
H-E-B
04.2015 - 07.2018
High School Diploma -
James Bowie High School