Rosmary Stevens
Houston,TX
Summary
A quality-focused property manager who cares about property conditions, I am skilled at both resident satisfaction and fulfilling property owner needs. I provide smooth operations and rapid conflict and crisis resolutions.
Overview
7
7
years of professional experience
Work History
Property Manager
Asset Living
Houston, TX
03.2022 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Implemented cost-cutting measures where appropriate to reduce overhead costs without compromising quality standards.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Property Manager
Tzadik Management
Houston, TX
08.2021 - 04.2022
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Generated and shared comprehensive monthly reports, providing detailed insights into the property's financial performance, including revenue growth and expenses incurred, to facilitate informed decision-making.
- It was ensured that all rent payments were collected on time by following up with delinquent tenants.
- They coordinate with vendors to procure repairs, renovations, and landscaping services.
Assistant Property Manager
S2 Residential
Houston, Texas
11.2018 - 08.2021
- Assisted property manager in leasing and marketing activities.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Assistant Property Manager
ARI Residential
Houston, TX
08.2017 - 11.2018
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Kept records of correspondence with residents and tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Explained policies and procedures to tenants and enforced rules.
Skills
- Property Management
- Staff Management
- Business Administration
- Compliance Monitoring
- Tenant relations
- Tenant and eviction laws
- Lease Renewals
- Fair housing mandates
- Leasing and sales
- Skilled multi-tasker
- Multi-family property management
- Financial budgeting and reporting
- Rent collection
Languages
Spanish
Native/ Bilingual
Accomplishments
Currently, I manage a large property and oversee two other sister properties. I also guide new employees and assist them with any questions related to day-to-day operations.
Timeline
Property Manager
Asset Living
03.2022 - Current
Property Manager
Tzadik Management
08.2021 - 04.2022
Assistant Property Manager
S2 Residential
11.2018 - 08.2021
Assistant Property Manager
ARI Residential
08.2017 - 11.2018
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