Rossi Arrigo
Shift Leader
Las Vegas,NV
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
Marco's Pizza
09.2023 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Assistant Manager
Baskin Robbins Ice Cream
01.2023 - 09.2023
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Crew Member
Marco's Pizza
09.2021 - 01.2023
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Cleaning Crew Member
Lifetime Athletic Club
01.2021 - 09.2021
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV 05.2001 -
Skills
Equipment Troubleshooting
Operations Support
Customer Service Management
Production Reporting
Cash Handling
Positive Attitude
Flexible Schedule
Training Assistance
Timeline
Shift Leader
Marco's Pizza
09.2023 - Current
Assistant Manager
Baskin Robbins Ice Cream
01.2023 - 09.2023
Crew Member
Marco's Pizza
09.2021 - 01.2023
Cleaning Crew Member
Lifetime Athletic Club
01.2021 - 09.2021
High School Diploma -
Desert Oasis High School
05.2001 -