Rossy Canales
Houston,TX
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
4
4
years of professional experience
Work History
Receptionist
Xpress Income Tax
Houston, TX
03.2023 - Current
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled in appointments.
- Developed and maintained a filing system for essential documents, improving office organization.
- Took out city permits.
- In charge of all bill payments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Construction Manager
Arrowhead Glass
Houston, Texas
12.2020 - 03.2022
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Enhanced operational efficiency by introducing innovative construction methods and technologies.
- Resolved labor, design and tool issues during construction projects.
- Monitored changes in scope or design, managing any necessary contract adjustments.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Contracted and supervised workers for various construction jobs.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and OSHA regulations.
- Cleaned or prepared construction sites to eliminate hazards.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Skills
- Scheduling
- Bookkeeping
- Microsoft office specialist certified
- Meeting preparation
- Expense reporting
- Multi-line telephone operation
- Spreadsheet tracking
- Supply management
- Document control
- Calendar management
- Verbal and written communication
- Call redirection
- Scheduling appointments
- Recordkeeping and bookkeeping
- Organization skills
- Positive and professional
- Database administration
- Strategic planning
- Documentation and reporting
Timeline
Receptionist
Xpress Income Tax
03.2023 - Current
Construction Manager
Arrowhead Glass
12.2020 - 03.2022