Roxanna Lopez
Summary
Hardworking and dedicated Lead Medical Assistant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
AdventHealth Transplant Institute
Orlando, FL
11.2019 - Current
- Responsible for the schedule and daily room assignments, management of clinic consult room readiness in the clinic.
- Provide support to physicians and nurses by coordinating patient flow and assisting
with coordination of pre and post-visit clinical care, providing the highest quality
service. - Providing support to the Clinic Manager to facilitate the day-to-day clinic workflow
and operations. - Provide backup support for the medical assistant team, which includes all functions of a medical assistant.
- Assist in the supervision of work and performance of clinic staff including medical assistants, and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assist as needed including medication refill requests, specialty and procedure referrals, pre and post-clinic chart review, lab test results, and encounter forms for
completeness and to assess follow-up as needed. - Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficiency and quality services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
AdventHealth Cancer Institute
Altamonte Springs /Orlando.
03.2017 - 11.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies, documented vital signs and health history for patients in clinic.
- Monitors physician/ARNP schedule, organized patient care by having the patient prepared and ready on time for the visit.
- Assists the physician with examination and procedures that he/she performs. Maintains open communication to assure quality care.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Orange Blossom Family Health
Orlando, FL
01.2014 - 03.2017
- Greeted and roomed patients, took vitals, observed and reported patient's signs and symptoms to provider.
- Prepared patient and exam room for procedures
- Maintained accurate records of patient care, condition, progress and concerns.
- Performed and collected routine laboratory specimens and record test results. Urinalysis, blood draws, finger sticks, PT INR, hemoglobin, pregnancy tests, strep throat tests, hem-occult cards, EKG's, nebulizer treatments, pap smear set up and collection.
- Administered oral medications and injections per provider's orders and record them in patient's chart.
- Patient and phone triage under MD supervision, call in medications, patient education.
- Schedule follow up appointments, check out patients with orders and discharge instructions. HEDIS data collection for quality measures.
- Performed all labs duties: Venous draws, specimen collection, routine urine, stool samples, urine cultures, finger sticks, lab requisitions, entering results and orders into the system, preparing lab samples for pick up, collecting lab reports for the day, retrieving and matching results.
- Prepared and maintained supplies and equipment for treatments.
- Performed all front desk duties: Register and check in patients, insurance verification, schedule/reschedule appointments, collecting payments, calling to confirm appointments, and all general practice duties. Trained with Intergy and Cetrix EHR system
Education
Associate of Science - Nursing Science
Valencia College
Orlando, FL2025
No Degree - Nursing / Completed 11 Months of Classes
City College - Altamonte Springs
Altamonte Springs, FL2020
No Degree - X-Ray Technician BMO
Lincoln Technical Institute
Casselberry2011
No Degree - Medical Assistant Diploma
High Tech Institute
Orlando, FL2009
Skills
- Staff Oversight
- Attention to Detail
- Fluent in Eglish and Spanish
- Organizational Skills
- Professionalism and Ethics
- Problem Solving Abilities
- Adaptability and Flexibility
- Customer Service Orientation
- Multitasking Capabilities
- Critical Thinking Abilities
- Clinical Leadership
- Empathy and Compassion
- Interpersonal Skills
Additional Information
Additional Certifications and Courses.
• Fundamentals of Supervision and Management. CE course UCF
• Managing Customer Service CE course, UCF
• National Certified Medical Assistant. NCCT / AMT
• Specialty courses in Psychology, Obstetrics, Gynecology, Geriatric, Minor and Laparoscopic Surgery for Medical Assistants certification.
• Patient Confidentiality- HIPPA and OSHA certified.
• CPR /BL
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Lead Medical Assistant
AdventHealth Transplant Institute
11.2019 - Current
Medical Assistant
AdventHealth Cancer Institute
03.2017 - 11.2019
Medical Assistant
Orange Blossom Family Health
01.2014 - 03.2017
Associate of Science - Nursing Science
Valencia College
No Degree - Nursing / Completed 11 Months of Classes
City College - Altamonte Springs
No Degree - X-Ray Technician BMO
Lincoln Technical Institute
No Degree - Medical Assistant Diploma
High Tech Institute