Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROXANNE THOMPSON

Schertz

Summary

Dynamic Human Resources Specialist with extensive experience at HQ Air Force Personnel Center, adept at streamlining recruitment processes and enhancing employee training programs. Proven ability in HR software proficiency and customer relations, successfully improving onboarding efficiency and employee satisfaction through innovative HR policies. Skilled in conflict resolution and performance management strategies.

Overview

4
4
years of professional experience

Work History

Human Resources Specialist

HQ Air Force Personnel Center
09.2024 - Current

• Knowledge of the full range of Federal HR affirmative employment, replacement, placement, principles, concepts, policies, and analytical techniques to include management of Electronic Official Personnel Folders (EOPF), Reduction-in-Force (RIF), and non-competitive personnel actions.
• Knowledge of other HR processes sufficient to relate placement issues to them.
• Skill in applying established principles, provisions, laws, regulations, practices, and techniques of staffing and
placement.
• Proficient in correcting Fire Fighter work schedules due to pay issues.
• Skill in troubleshooting and resolving the most difficult problems associated with providing comprehensive placement advisory services, corrections to EOPF records and RIF execution.
• Ability to gather and analyze facts, draw conclusions from information, and communicate information clearly, orally and in writing.
• Ability to use automated personnel data system to document, review, correct, amend, and/or approve personnel actions.
• Knowledge of the Federal Equal Employment Opportunity program and skill in applying this knowledge to a variety of work assignments.
• Knowledge and ability to provide technical advisory serviced and to perform planned systematic studies to identify long and short-range staffing needs of an organization.
• Knowledge of other HR processes sufficient to relate recruitment and placement issues to them.
• Skill in troubleshooting and resolving the most difficult problems associated with providing comprehensive recruitment and placement advisory services.
• Skill in communicating to managers the rationale for exclusion of individuals on job certificates in such a way as to promote understanding and acceptance of decisions.
• Ability to identify the true nature of management HR problems and persuasively recommend alternative solutions for them.
• Ability to make authoritative judgments; and prepare effective analyses, briefings, and reports.
• Ability to use automated personnel data system to document, review, correct, amend, and/or approve personnel actions.
• Reviews, codes and updates all types of non-competitive personnel actions in the Defense Civilian Personnel Data System (DCPDS). Performs staffing advisory services for noncompetitive personnel actions involving all types of personnel actions such as: appointments, promotions, reassignments, change to lower grade, transfers, mass changes, pay adjustment, etc.
• Researches data and coordinates with management, employees, or HR Specialists to resolve support issues in processing actions.
• Uses USA Staffing to build applicant records in filling positions and effecting personnel actions. Extends job offers, establishes reporting dates, and coordinates with all responsible personnel to ensure pre-employment requirements are met.
• Ensures personnel actions are appropriately entered in the Defense Civilian Personnel Data System (DCPDS) and other automated systems.

Human Resources Specialist

HQ Air Force Personnel Center
07.2022 - 09.2024
  • Coordinated recruitment processes, ensuring compliance with federal regulations and Air Force guidelines.
  • Developed and maintained employee training programs to enhance workforce competencies and operational readiness.
  • Streamlined onboarding procedures, improving efficiency and reducing processing time for new hires.
  • Managed employee relations issues, providing guidance on conflict resolution and performance management strategies.
  • Collaborated with cross-functional teams to support strategic initiatives in talent acquisition and retention efforts.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.

Education

GED -

John F. Kennedy High School
San Antonio, TX

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • HR software proficiency
  • HR services
  • Paperwork verification
  • Customer service delivery
  • Human resources support

Accomplishments

U.S. Naval Hospital Okinawa, Japan
Department of The Navy Civilian Service Achievement Medal -14 October 2021

U.S. Naval Hospital Okinawa, Japan
Junior Level Civil Service Employee of the Quarter for the 3rd Quarter Fiscal Year 2020.

Timeline

Human Resources Specialist

HQ Air Force Personnel Center
09.2024 - Current

Human Resources Specialist

HQ Air Force Personnel Center
07.2022 - 09.2024

GED -

John F. Kennedy High School