ROYAN INSHANALLY
THE BRON,NY
Summary
Proven dispatcher with a track record of managing high-stress situations and enhancing customer relations at Parts Authority. Skilled in dispatch software and effective communications, I excel in prioritizing calls and coordinating timely deliveries. Demonstrated ability to improve teamwork and data tracking, contributing to a well-prepared, professional team.
Overview
22
22
years of professional experience
Work History
Dispatcher
Parts Authority
01.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Cashier (front End)
Costco
12.2014 - 01.2015
- Processes member orders, collects payment while providing a high level of member service.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performs clean up, department set-up and closing tasks as necessary.
Counter Person
Bens Autoparts
06.2002 - 10.2014
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
Education
Certification - Automotive Technician
New Amsterdam Technical Institute
Guyana03.2000
High School Diploma -
Canje Secondary School
Guyana 05.1998
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Prioritizing calls
- Incident Reporting
- Customer Service
- Decision-Making
- Critical Thinking
- Effective Communications
Timeline
Dispatcher
Parts Authority
01.2020 - Current
Cashier (front End)
Costco
12.2014 - 01.2015
Counter Person
Bens Autoparts
06.2002 - 10.2014
Certification - Automotive Technician
New Amsterdam Technical Institute
High School Diploma -
Canje Secondary School