RUBEN GODINEZ GONGORA
Thousand Oaks,CA
Summary
Dedicated professional with a solid background in cash handling and team leadership. Known for attention to detail and effective problem resolution, ensuring smooth operations and positive customer interactions.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Cashier
Hampshire Liquor
Thousand Oaks, California
11.2015 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and gift card payments securely.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and organized checkout areas.
- Maintained organized and clean checkout area to ensure a welcoming environment for customers.
- Greeted customers and addressed inquiries about products and services to enhance their shopping experience.
- Assisted customers with product inquiries and recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer issues promptly and effectively.
- Worked closely with front-end staff to assist customers.
- Monitored inventory levels and restocked shelves to support product availability and customer satisfaction.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted with various responsibilities to ensure smooth workflow.
- Issued receipts, refunds, credits or change due to customers.
Cashier Manager
Hampshire 76
Thousand Oaks, California
09.2014 - Current
- Managed and trained cashiers on proper cash handling procedures.
- Trained and mentored new cashiers on customer service and register operations.
- Coordinated cashier staff schedules, enhancing coverage during peak hours to improve service efficiency.
- Resolved customer complaints promptly, maintaining high standards of customer service and satisfaction.
- Resolved customer inquiries efficiently, enhancing overall shopping experience.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Managed inventory control, ensuring optimal stock levels on store shelves to meet customer demand.
Night Crew Supervisor
The Home Depot Inc
Newbury Park, California
04.2005 - 10.2012
- Supervised night crew operations to ensure smooth workflow and productivity.
- Monitored team performance and provided feedback to enhance efficiency.
- Coordinated inventory management and stock replenishment during overnight shifts.
- Trained staff on safety procedures and equipment handling protocols.
- Facilitated communication between departments for seamless overnight operations.
- Implemented best practices for maintaining a clean and safe work environment.
- Identified areas for improvement in processes and procedures related to night crew operations.
- Conducted regular inspections of equipment and tools to ensure proper functioning.
Education
GED -
Adult School
Thousand Oaks, CA08-2026
Skills
- Point-of-sale operation
- Cash handling
- Credit and cash transactions
- Inventory management
- Inventory restocking
- Customer service
- Customer relations
- Time management
- Attention to detail
- Staff training
- Staff development
- Team leadership
- Communication skills
- Regulatory compliance
- Customer relations
Languages
Spanish
Professional
English
Professional
Timeline
Cashier
Hampshire Liquor
11.2015 - Current
Cashier Manager
Hampshire 76
09.2014 - Current
Night Crew Supervisor
The Home Depot Inc
04.2005 - 10.2012
GED -
Adult School