Rubi Orozco Rangel

• Assisted in managing office supplies and inventory, ensuring efficient workflow.
• Handled incoming calls and directed inquiries to appropriate departments.
• Maintained organized filing systems for easy access to documents and records.
• Updated databases and maintained accurate records of student information and services.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Increased customer satisfaction by providing professional and courteous front desk support.

• Coordinate scheduling for 15 providers across multiple clinic locations.

• Develop and maintain insurance and scheduling resources.

• Accurately collect and document patient demographics, insurance details and referral information.

• Manage high‑volume inbound calls, triage appointment requests, resolve scheduling conflicts and communicate appointment instructions to ensure positive patient experiences

• Assisted in patient intake processes, ensuring accurate data collection and smooth workflow.
• Monitored vital signs and documented patient information, maintaining accuracy in electronic health records.
• Performed medical records management, including filing, organizing and scanning documents.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Honors Program