RUBY J HILL
Dallas,TX
Summary
Detail-oriented professional with strong customer service skills. Proven ability to implement process improvements and resolve issues efficiently, enhancing patient experiences and operational workflows.
Results-driven professional with extensive experience in guest services and medical records management. Recognized for analytical skills and a commitment to improving workflows, ready to leverage expertise to enhance patient care and organizational effectiveness.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
Parkland Hospital
Dallas,Texas
03.2022 - 04.2026
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Managed patient check-in and check-out processes, ensuring accuracy and efficiency.
- Collaborated with healthcare teams to facilitate seamless communication regarding patient needs.
- Implemented process improvements that enhanced workflow efficiency within guest services department.
- Trained new staff on front desk operations and customer service protocols.
- Resolved conflicts with professionalism, maintaining positive relationships with patients and visitors.
Medical Records Specialist
UTSW Medical Center
Dallas, TX
01.2018 - 08.2020
- Managed electronic medical records ensuring accuracy and compliance with healthcare regulations.
- Streamlined patient information retrieval processes to enhance departmental efficiency.
- Trained and mentored junior staff on best practices for record management and data entry.
- Implemented quality control measures to maintain data integrity across medical records systems.
- Conducted regular audits of medical records for adherence to privacy laws and institutional policies.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
Claims Representative
Blue Cross Blue Shield of Texas
Dallas, TX
05.2015 - 11.2017
- Processed and adjudicated claims efficiently, ensuring compliance with company policies and regulations.
- Conducted thorough reviews of claim documentation to identify discrepancies and prevent fraud.
- Processed claims efficiently, ensuring compliance with company policies and regulatory standards.
- Reduced processing time for claims by implementing new organizational strategies and streamlining procedures.
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
Education
High School Diploma -
Richardson High School
Richardson, TX06-1981
High School Diploma -
Richardson High School
Richardson, TX06-1981
No Degree - Bachelor of Science in Healthcare Adm
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Financial transactions
- Data entry
- First aid training
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Analytical thinking
- Problem-solving
Timeline
Guest Service Representative
Parkland Hospital
03.2022 - 04.2026
Medical Records Specialist
UTSW Medical Center
01.2018 - 08.2020
Claims Representative
Blue Cross Blue Shield of Texas
05.2015 - 11.2017
High School Diploma -
Richardson High School
High School Diploma -
Richardson High School
No Degree - Bachelor of Science in Healthcare Adm
Grand Canyon University