Ruby Solis
Conroe,TX
Summary
Knowledgeable cooperate, domestic, and personal trave; with solid background in domestic travel planning. Effectively coordinated travel itineraries and resolved customer issues to ensure seamless travel experiences. Demonstrated proficiency in client communication and itinerary customization.
Professional travel consultant ready to excel in domestic and coorperate travel planning. Brings valuable experience in itinerary creation, customer service, and travel logistics. Strong focus on team collaboration and delivering results. Adaptable, reliable, and skilled in navigating changing needs. Expertise in booking systems, destination knowledge, and client communication.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Travel Agent
Intele Travel
Luling, TX
12.2024 - Current
- Developed customized travel itineraries to meet client needs and preferences.
- Coordinated travel arrangements using GDS systems for seamless booking experiences.
- Managed vendor relationships to ensure competitive pricing and service quality.
- Resolved client inquiries and issues promptly, enhancing overall satisfaction rates.
- Trained junior agents on best practices in corporate travel management processes.
- Implemented process improvements that reduced booking errors and increased efficiency.
- Provided essential information and paperwork to travelers.
- Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Created promotional materials to increase visibility and attract larger market share.
- Managed travel itineraries and bookings for corporate clients, ensuring accuracy and timely arrangements.
- Collaborated with vendors to negotiate competitive rates for air travel, accommodations, and ground transportation.
Photographer
Self-employeed
USA
01.2014 - Current
- Captured high-quality images for diverse clients, ensuring client satisfaction through creative vision and technical skills.
- Developed and maintained professional relationships with clients, enhancing repeat business and referrals.
- Managed end-to-end photography projects, from concept development to final delivery of digital products.
- Utilized advanced editing software to enhance photos, improving overall image quality and appeal.
- Trained aspiring photographers in techniques, equipment handling, and best practices for capturing compelling imagery.
- Implemented efficient workflow processes that streamlined project timelines and increased productivity.
- Captured high-quality images at various events, ensuring client satisfaction and brand representation.
- Coordinated with event planners to understand vision and requirements for photography coverage.
- Captured high-quality images for diverse clients, enhancing visual storytelling and brand identity.
- Developed creative concepts for photo shoots, ensuring alignment with client vision and objectives.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
House Cleaner
Self-employeed
USA
01.2009 - Current
- Delivered thorough cleaning services for residential properties, ensuring high standards of cleanliness and customer satisfaction.
- Developed personalized cleaning plans tailored to individual client needs, enhancing service quality and efficiency.
- Implemented effective time management strategies to optimize daily cleaning schedules and improve productivity.
- Mentored new cleaners on best practices, safety protocols, and efficient use of cleaning tools and supplies.
- Conducted regular inventory assessments of cleaning supplies, ensuring availability while minimizing waste and costs.
- Utilized eco-friendly cleaning products and techniques to promote sustainability and health within client homes.
- Established strong relationships with clients through consistent communication, fostering trust and repeat business opportunities.
- Adapted quickly to diverse client requests, showcasing flexibility in service delivery while maintaining quality standards.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Wearhouse Manager
ELGI
Luling, TX
02.2023 - 11.2024
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Planned layout of warehouse to achieve optimum space for product.
- Managed and directed daily activities of production and operations.
- Utilized strong problem-solving skills to resolve issues in a timely manner.
- Provided leadership guidance by setting clear expectations for staff members' job duties and responsibilities.
- Tracked inventory levels on a regular basis utilizing bar coding systems and cycle counting processes.
- Enforced on-time shipment of products to create exceptional customer experiences.
- Created reports for upper management detailing warehouse performance indicators such as labor costs, delivery times, and material handling costs.
Deli Associate
Bucees
Luling, TX
02.2022 - 10.2022
- Maintained cleanliness of deli area, including counters, shelves, display cases, and equipment.
- Developed relationships with customers to encourage repeat sales.
- Worked closely with team members to maintain efficient workflow during peak hours.
- Sliced and weighed deli meats and cheeses for customer purchase.
- Prepared, packaged, and labeled products for sale to customers.
- Took inventory of deli items and restocked shelves when necessary.
- Monitored food safety guidelines and ensured proper sanitation of work areas.
- Performed necessary opening and closing duties such as cleaning surfaces, organizing supplies.
- Checked expiration dates on products regularly to ensure freshness of items sold.
- Understood and followed food safety procedures and requirements.
- Assisted in the training of new employees on deli operations and procedures.
- Used deli equipment according to company guidelines and safety regulations.
- Stocked shelves with products ensuring correct placement for maximum sales potential.
- Wrote out and prepared deli tray and special orders.
- Restocked shelves quickly after busy periods to ensure availability of items for purchase.
- Took orders, answered questions, and performed suggestive selling.
- Greeted customers in a friendly manner, promptly taking deli orders.
- Prepared sandwiches and salads by reading recipes and following instructions.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
Office Manager
Rubys Designs
Luling, TX
01.2020 - 02.2022
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
- Processed payrolls on a biweekly basis using accounting software.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
- Managed office flow by providing direct support to visitors.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Organized travel arrangements and itineraries for senior management team members.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Implemented revenue strategies through statistical analysis.
- Managed vendor relationships, ensuring timely procurement of materials and services.
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Developed and enforced office policies to enhance productivity and maintain a professional environment.
Education
GED -
Adult Learning Programs of Alaska
Fairbanks, AK05-2003
Skills
- Travel research
- Administrative tasks
- Travel arrangements
- Mentoring and training
- Reservations management
- Hotel accommodations
- Strong negotiation
- Social media
- Logistics support
- Regulations and compliance
- Global destinations
- Travel insurance
- Overseas tours
- Company branding
- Itinerary planning
- Client relationship building
- Marketing
- Leisure travel
- Corporate travel policies
- Expense reporting proficiency
- Retail sales
- High volume environments
- Travel industry expertise
- Strong negotiation skills
Accomplishments
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 75%.
- Tapped by a local high school to offer a presentation to students on sales vocations on its annual Career Day, which was so popular that it was included every year afterwards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CTA - Certified Travel Associate
- CTC - Certified Travel Counselor
Languages
English
Native or Bilingual
Timeline
Travel Agent
Intele Travel
12.2024 - Current
Wearhouse Manager
ELGI
02.2023 - 11.2024
Deli Associate
Bucees
02.2022 - 10.2022
Office Manager
Rubys Designs
01.2020 - 02.2022
Photographer
Self-employeed
01.2014 - Current
House Cleaner
Self-employeed
01.2009 - Current
GED -
Adult Learning Programs of Alaska