Ruby Vaquiz
Los Angeles,CA
Summary
Accomplished Customer Service Representative Manager with a proven track record at Best Friends Grooming, excelling in complaint handling and escalation management. Spearheaded customer service improvements, achieving high satisfaction levels. Expert in developing policies and training teams, enhancing operational efficiency and customer segmentation.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Manager
Best Friends Grooming
01.2015 - Current
- Supervised 2 employees in providing excellent customer service to callers requiring assistance for appointment scheduling and customer issues.
- Developed and implemented customer service policies and procedures.
- Onboarded and trained customer representatives to meet performance and service goals.
- Built positive rapport and relationships for high levels of customer satisfaction.
Customer Service Representative
Rafu Bussan
02.2012 - 12.2014
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Theodore Roosevelt High School
Los Angeles, CA06.2010
Skills
- Complaint Handling
- Social Media Monitoring
- Customer Segmentation
- Escalation management
Languages
Spanish
Professional Working
Timeline
Customer Service Representative Manager
Best Friends Grooming
01.2015 - Current
Customer Service Representative
Rafu Bussan
02.2012 - 12.2014
High School Diploma -
Theodore Roosevelt High School
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