Ryan Malia
Superior,CO
Summary
Proven leader with a track record of enhancing operational efficiency at Five Guys Burger And Fries by implementing effective production scheduling and problem-solving strategies. Excelled in customer service management, resolving complaints with thoughtful solutions, and boosting customer satisfaction. Skilled in equipment troubleshooting and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Shift Leader
Five Guys Burger And Fries
06.2023 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
AMC Theatres
06.2021 - 02.2022
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Monarch High School
Louisville, CO05.2025
Skills
- Production Reporting
- Production Scheduling
- Customer Service Management
- Equipment Troubleshooting
- Rules Enforcement
- Problem-Solving
Timeline
Shift Leader
Five Guys Burger And Fries
06.2023 - Current
Crew Member
AMC Theatres
06.2021 - 02.2022
High School Diploma -
Monarch High School
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