Rugina Watkins
Forsyth,GA
Summary
Dynamic Customer Service Representative with proven expertise at Liveops, adept at resolving conflicts and enhancing customer loyalty through effective communication and analytical thinking. Recognized for driving sales growth by upselling tailored product solutions while delivering exceptional client support and maintaining professionalism in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Liveops (Piedmont Natural Gas/Duke Energy
02.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Arts - Computer Information Systems
Central Georgia Technical College
Macon, GA06-2000
Skills
- Client Support
- Effective Communication
- Analytical Thinking
- Accurate Data Entry
- Computer proficiency
- Transaction Processing
- Microsoft Outlook Proficiency
- Customer Training
- Product Solutions Development
Timeline
Customer Service Representative
Liveops (Piedmont Natural Gas/Duke Energy
02.2021 - 07.2024
Associate of Arts - Computer Information Systems
Central Georgia Technical College
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