Rushaun Wallace
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
GENETWORx
New York, NY
11.2021 - Current
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
COVID-19 Screener
Milestone Technologies
New York, NY
06.2021 - 02.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Collected and treated patient samples to test for COVID-19 infection.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Recorded patient vital signs prior to beginning medical procedures.
Guest Service Agent
European Wax Center
New York, NY
10.2019 - 08.2020
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Sales Support Generalist
Victoria's Secret & PINK
New York, NY
10.2018 - 08.2019
- Communicated with customers to provide information and answer questions.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
- Assisted with development of merchandising and sales strategies.
Sales Representative
Macys Department Store
New York, NY
09.2018 - 02.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Cold-called leads and closed large number of new sales over several months.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Customer Service Representative
Best Buy
New York, NY
08.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
No Degree - Office Technology
Long Island Business Institute - Flushing
Flushing, NYSkills
- Confidentiality and Data Protection
- Appointment Coordination
- Multitasking and Time Management
- Staff Orientation and Training
- Spreadsheet Tracking
- Administrative Procedures
- High Volume Phone Inquiries
- Fast Learner
- Cash Drawer Management
- Highly Efficient and Productive
Timeline
Administrative Assistant
GENETWORx
11.2021 - Current
COVID-19 Screener
Milestone Technologies
06.2021 - 02.2022
Guest Service Agent
European Wax Center
10.2019 - 08.2020
Sales Support Generalist
Victoria's Secret & PINK
10.2018 - 08.2019
Sales Representative
Macys Department Store
09.2018 - 02.2019
Customer Service Representative
Best Buy
08.2015 - 05.2017
No Degree - Office Technology
Long Island Business Institute - Flushing