Ruth Altamirano
Richmond,TX
Summary
Reliable Store Manager with 18 years in sales and management.. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Passionate leader who develops highly motivated team through mentoring and superior communication. Retail professional who excels in fast-peace environments. Extensive experience in customer service, merchandising and cash handling.
Overview
17
17
years of professional experience
Work History
Store Director
Sunbelt Pawn
08.2023 - Current
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Store Director
Houston Pawn & Jewelry
04.2022 - 07.2023
- Built relationships with key customers and stakeholders to grow business
- Supervise staff, maximizing sales volume.
- Hiring and training new employees.
- Providing good customer service.
- Attaining sales targets, solving issues, ensuring cleanliness and safety of shop, controlling overall administrative task.
- Proposing innovative ideas to increase profit margin.
- Sold above and beyond my goals every month.
- Processed cash and credit payments rapidly and accurately.
- Helped customers with questions, problems and complains in person and via telephone.
- Conducted store inventories once per month.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Trained and mentored associates to teach daily tasks and procedures.
Store Director
Half Price Pawn / First Cash Pawn
12.2010 - 04.2022
- Directed and supervised employees engage in sales,inventory taking, and reconciling cash receipts.
- Estimating the value of pawned or pledge item, which include jewelry, electronics, tools, instruments and clothing.
- Value of items to determined customer loan amounts.
- EStablish and implement policies, goals, objectives and procedures for their department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business.
- Completed daily valuable item audits during management training.
- Delivered excellent customer service.
- Evaluated potential sales for proper appraisal..
- Schedule and conducted interviews.
- Trained employees on company policies & structure.
- Provided collateral based loans to the public.
- Motivated team to increased and exceed sales for the month.
- Data entry.
Cash Office Manager
Marshalls
01.2008 - 12.2010
- Responsible for all of the cash transactions that take place in the store.
- Enter all entries for the transaction daily and balance the books at the end of the day.
- Prepared tills for cashiers in a daily basis
- Perform payroll functions, such as maintaining timekeeper information and processing and submitting payroll.
- Set up and manage paper or electronic filing systems, recoding information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Sort credit slips and checks daily
- Open and close store
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complains.
- Direct and supervise employees engage sales, inventory-taking, reconciling cash receipts, or in performing services to customers.
- Assign employees to specific duties.
- Keep records of purchases, sales and requisitions.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Education
High School Diploma -
Robert E Lee
Houston, Tx05.1995
Skills
- Retail Management
- Staff Leadership
- Finance and Accounting
- Employee Motivation
- Customer Service
- Sales
- General Office
- Quick math skills
- Attention to detail
Languages
Spanish
Professional
Timeline
Store Director
Sunbelt Pawn
08.2023 - Current
Store Director
Houston Pawn & Jewelry
04.2022 - 07.2023
Store Director
Half Price Pawn / First Cash Pawn
12.2010 - 04.2022
Cash Office Manager
Marshalls
01.2008 - 12.2010
High School Diploma -
Robert E Lee