Ruvella Harrison-Holley
Hagerstown,MD
Summary
Knowledgeable and driven professional who has worked independently, operating a multiline phone system inbound and outbound calls for the DOD. Resolved customer complaints and scheduling issues, while effectively managing over 50 staff members. Seeking a position as Customer Service Representative/Call Center Representative. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Department Of Defense - Navy
Bethesda, Maryland
06.2010 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed over 75 customer calls per day.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Central Sterile Processing Technician
Department Of Defense - Navy
Bethesda , Maryland
03.2007 - 06.2010
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
Dental Assistant
Department Of Defense - Navy
Bethesda, MD
02.1999 - 03.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo, prosthodontic and oral surgery procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for varies procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
No Degree - General Studies
University of The District of Columbia
Washington, DCCertificate - Dental
Applied Career Training (ACT)
Arlington , Va01.1999
GED -
Eastern Senior High
Washington, DC06.1986
Skills
- Multi-Line Telephone Systems
- Microsoft Excel
- Microsoft Office
- Microsoft Windows
- Employee Communications
- Labor Relations
- Multitasking and Time Management
- Microsoft Access
Timeline
Administrative Assistant
Department Of Defense - Navy
06.2010 - 05.2018
Central Sterile Processing Technician
Department Of Defense - Navy
03.2007 - 06.2010
Dental Assistant
Department Of Defense - Navy
02.1999 - 03.2007
No Degree - General Studies
University of The District of Columbia
Certificate - Dental
Applied Career Training (ACT)
GED -
Eastern Senior High
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