Rondrea Welch
Birmingham,AL
Summary
Driven professional with a strong background in insurance billing and customer service, demonstrated during my tenure at UAB School of Dentistry. Excelled in HIPAA compliance and multitasking, significantly reducing claim denials. Known for exceptional teamwork and communication skills, I consistently delivered high-quality, results-oriented outcomes, enhancing patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
UAB School Of Dentistry
02.2023 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Cashier
McDonald's Restaurant
05.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Internship Student
The University Of Alabama Sports
08.2018 - 04.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Internship Student
UAB Athletics
01.2017 - 04.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Analyzed problems and worked with teams to develop solutions.
- Strengthened analytical abilities by critically evaluating data and drawing meaningful conclusions from it.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Internship Student
Drayer Physical Therapy
01.2017 - 04.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Education
Bachelor of Science - Education
The University of Alabama
Tuscaloosa, AL05.2023
Skills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Payment Processing
- Administrative Support
- Customer Service
- Multitasking and Organization
- Updating Customer Accounts
Timeline
Patient Account Representative
UAB School Of Dentistry
02.2023 - Current
Internship Student
The University Of Alabama Sports
08.2018 - 04.2019
Cashier
McDonald's Restaurant
05.2018 - 12.2019
Internship Student
UAB Athletics
01.2017 - 04.2019
Internship Student
Drayer Physical Therapy
01.2017 - 04.2019
Bachelor of Science - Education
The University of Alabama
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